This is my story.
We had a cheap package with Comcast. We moved to our recent home, we called them to move our services, 2 technicians came in, oh boy! Well, they didn't tell me I had to drill holes, well, they cut the cable on the walls so I can't find my way to the street??
I dumped them, and.....we call Uverse.
They promised us the sky. 3 technicians came, the third one tells us to tell the guys "up there" to not waste their time with we couldn't get fiber optic, not even analog service or whatever.
Between the first and second technician forgot to comeback to fix the issue, a rep at the store in the mall gave me a hot spot thingy while they fix our service since I was like 3K feet from the main box, not enough juice to our cable boxes they said.
2 months go by, we see no progress, we call Direct TV, problem solved. I return the hot spot thingy to the store manager and I ask if anything to be done. He said, nah! I will take care of it. And being stupid is my trade, I forgot to ask for a receipt.
6 months later, a letter in the mail from a collection agency. They couldn't get a hold of me, through by oldest phone number, duh!. So, here I am, owing 6 months of hot spot. I am going just about to get postal, but I regain my nerves and go to the same office at the mall. After threatening the guy with a lawsuit, he promised me with fixing the collection.
We just got Comcast again. Crappy service. Spotty internet, the speed sucks. I call to complain almost every 3 months and the response is......is your computer hooked up to the router via Ethernet? I go, what? I thought I was paying for wireless service? Well sir they go, in order to get the 100 MBPs or whatever you need to hook it up, blah, blah, blah.