There are far more experienced & knowledgeable people on this forum as far as Real Estate in concerned on this forum.
However, I went with Redfin & following are my observations based on my experience :
My Redfin experience wasn’t special. My agent was not up to the mark on area knowledge, however I was well prepared with research on my side. The agent was patient enough, however after our looking for @3+ months he started to grow impatient. I then had to give him some medicine to cool him down. Like most agents(whether Redfin or not Redfin I’m assuming) according to him, every house is the best buy ever for me.
On the plus side, for Bay Area where there is multiple bidding for good houses, I got the house because of him only. We were not the top bidder, however the seller’s agent called my agent to inform, & because we liked the house on all criteria we upped our bid price & this was all done by my agent in consultation with us . The top bidder did not up the price to match ours & we got the house. However, I do feel this was due to this particular agent’s initiative & also because he wanted to get us off his back.
We got back @0.81% on the listing price. However, I have heard that there are other non Redfin agents who also return money .
The buying experience was very smooth for us. In addition to Redfin other reason for smooth buying was the Mortgage officer, I found a really good Mortgage officer/agent. ( I dealt with few other mortgage officers(in big banks) and they in my view should not be in this business)
Redfin agents can vary because they are people, & like difference between individuals you will get variations.
Other info: We looked at 100+ houses over 3 months(on our own without the agent with us, while being represented by Redfin) & bid on 4, so we were better prepared than our agent & had developed a “feel” for the “right” house. That, I think in our case was invaluable.