Anyone have experience using Loan Factory for a refinance?

I’m looking to refinance my primary residence. I already got some quotes from brokers I’ve used in the past. I came across loan factory which had better rates / credit. Has anyone used them? Did you have a good experience? They have an office in San Jose and in So Cal. Thanks.

Get a quote and good faith estimate.

If the broker/lender does not keep the promise and deviates too much from the good faith estimate and the promised terms and conditions of the loan, you have legal right to rescind (cancel) the loan within three days of signing and even sooner if things do not work out.