That’s a good question. I think there are different kinds of people out there, and you need to figure out who you’re catering to. I’m a DIYer and a partial control freak. I’m also a SAHM right now, so I’m in charge of renovations Whether I do it myself, or call someone. I’m also home to deal with the people.
There are certainly double income families that would probably rather you figure it out, and don’t bother them with the details. Maybe when I’m that family, I’ll be that person.
Those are probably two very separate services. One is AirBNB–here’s a map, here’s your options, do your own research. The other is a travel agent. She sends you you itinerary and books everything for you.
But you should definitely send an email with name and photo of the people showing up at you door.